Shipping policy

At US FLORALS, we are committed to delivering premium fresh flowers across the United States with transparency and reliability. Please review our combined shipping, guarantee, and refund policies below.

Free Shipping Policy

US FLORALS offers FREE SHIPPING on all products delivered within the United States, including Alaska and Hawaii.

Orders to Alaska and Hawaii require one additional transit day.

Deliveries are available Tuesday through Friday to all 50 states.

Please allow a minimum of 7 days for order handling and shipping preparation.

Important

Fresh flowers are perishable. Someone must be available to receive and process the boxes immediately upon delivery.

We strongly recommend scheduling your delivery 2–3 days before your event to allow time for proper hydration and any unforeseen adjustments.

Please follow our Flower Care & Preparation Guide for each flower type to help ensure optimal freshness and longevity.

Shipping Schedule

Orders follow our standard farm-to-door workflow. The closest available delivery date depends on the day your order is placed. Please refer to our shipping schedule for details.

[Shipping Date Schedule Image]

Carrier & Transit Disclaimer

All shipments are handled by third-party carriers:

FedEx · UPS · DHL

While we work diligently to ship orders on time, shipping and delivery dates are estimates and are not guaranteed.

Shipments may be delayed due to:

  • Severe weather

  • Carrier operational issues

  • Customs or agricultural inspections

  • Transportation disruptions

  • Acts of God or force majeure

  • Other circumstances beyond our reasonable control

Customers are encouraged to monitor their tracking information directly with the applicable carrier.

If the carrier marks a package as delivered, the shipment will be considered delivered for our records, subject to applicable consumer rights and carrier claim procedures.

Mandatory Recipient Requirement

Due to the perishable nature of fresh flowers:

  • An authorized person should be available to receive the delivery.

  • The recipient should open the package and begin hydrating the flowers promptly after delivery.

  • Any provided care and preparation instructions should be followed.

If no one is available to receive the shipment, the carrier may reattempt delivery on the next available business day. Such delays may negatively affect the condition and freshness of the flowers.

Important: If the original delivery date is Friday and delivery is unsuccessful, the next delivery attempt may occur on the next business day, typically Monday.

To the extent permitted by applicable law, US FLORALS is not responsible for deterioration or loss resulting from:

  • Missed delivery attempts

  • Recipient absence

  • Delayed opening of the package

  • Improper post-delivery care

  • Packages left exposed to inclement weather

  • Lost or stolen packages after confirmed delivery

Refund eligibility for issues resulting from customer handling or missed delivery will be determined in accordance with this policy and applicable law.

Freshness Guarantee & Claims

We take pride in the quality and freshness of our flowers.

If your flowers arrive in an unsatisfactory condition, please contact us promptly. To submit a claim, you must:

  • Notify us within 24 hours of delivery

  • Provide clear photos showing the condition of the flowers and packaging

  • Include your order number or purchase order

  • Submit all requested images within 48 hours of delivery

Claims submitted outside these requirements may not be eligible for review, except where otherwise required by applicable law.

Refunds or replacements may be offered when flowers arrive in poor condition and the applicable claim requirements are satisfied.

Replacement Policy

Each order is prepared specifically for the customer and shipped directly from our farms in Ecuador and Colombia.

  • We do not offer same-day replacements.

  • Approved replacements require a minimum of four (4) business days to arrive.

  • Replacement delivery times depend on the destination and carrier schedule.

  • All replacements are subject to product availability.

If an identical product is unavailable, our customer service team will communicate the available options.

Customer Service

For questions, order assistance, shipping concerns, or claims, please contact US FLORALS using the information below.

Phone: (855) 887-3567
Local: 305 203-2021
Email: info@usflorals.com

Customer Service Hours

Monday to Friday: 09:30 – 17:30
Saturday & Sunday: 10:00 – 15:00

Please have your order number available when contacting our customer service team so we can assist you efficiently.

Acceptance of Policy

By placing an order with US FLORALS, you acknowledge that you have reviewed and accepted the shipping, delivery, freshness, and perishable-product conditions described in this policy, subject to any rights that cannot be waived under applicable law.